We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) We are registered under the Data Protection Act.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not pass any of your details email to any other trader or organization. We will give you the chance to refuse any marketing email from us in the future if you inform us at the time of placing any order.
The type of information we will collect about you includes:
your name
address
phone number
email address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
The data controller will use your information together with other information for administration, marketing, credit scoring, customer services and profiling your purchasing preferences. We will disclose your information to our service providers and agents for these purposes. We may keep your information for a reasonable period to contact you about our services.
If you apply for credit then to help us to make credit decisions about you, to prevent fraud, to check your identity and to prevent money laundering, we may search the files of credit reference agencies who will record any credit searches on your file. We may also disclose details of how you conduct your account to such agencies. The information will be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated for fraud prevention, money laundering prevention and occasionally for tracing debtors.
We will not share your information with any external organisations other than for the above purposes. We may contact you by mail, telephone, SMS or e-mail to let you know about any goods, services or promotions that may be of interest to you. When you give us your personal information, we will give you the opportunity to opt out of receiving such information from us but remember that this will preclude you from receiving any of our special offers or promotions in future.
You may also exercise your right to opt out of the use of your information for marketing purposes at any time by contacting us by the methods explained at the end of this notice.
By returning or submitting a form with your personal information to us, you consent to our processing your personal data for the above purposes.
You have a right to ask for a copy of your information (for which we may charge a small fee) and to correct any inaccuracies. To make sure we follow your instructions correctly and to improve our service to you through training of our staff, we may monitor or record telephone calls.
When you give us information about another person, you confirm that they have appointed you to act for them and to consent to the processing of their personal data.
Privacy Policy
Introduction
We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. We only collect and use your information in accordance with applicable data protection laws.
By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.
Information We Collect
We may collect the following personal information:
- Name
- Postal address
- Phone number
- Email address
We will never collect sensitive personal information without your explicit consent.
How We Use Your Information
We collect and process your information for the following purposes:
- To process and fulfill your orders.
- To provide customer support and improve our services.
- To administer our business operations.
- To personalize your experience and understand your purchasing preferences.
- For marketing purposes, including informing you about products, services, and promotions that may interest you.
- For credit scoring, identity verification, fraud prevention, and anti-money laundering checks, where applicable.
Marketing Communications
We may contact you by:
- Telephone
- SMS
- Postal mail
to provide information about products, services, and special promotions that may be of interest to you.
You may opt out of receiving marketing communications at any time. Please note that opting out may prevent you from receiving future special offers and promotional information.
Sharing Your Information
We do not sell or disclose your personal information to third parties except:
- To our trusted service providers and agents who assist us in operating our business.
- To credit reference agencies for identity verification, fraud prevention, and credit assessment purposes, where applicable.
- Where required by law or regulatory authorities.
We will not share your information with external organizations for purposes other than those described in this Privacy Policy.
Credit Reference and Fraud Prevention
If you apply for credit, we may:
- Verify your identity.
- Conduct credit reference checks.
- Prevent fraud and money laundering.
- Share information about your account conduct with credit reference agencies.
These agencies may use the information for credit assessment, fraud prevention, debt tracing, and anti-money laundering purposes.
Accuracy of Your Information
We strive to keep your personal information accurate and up to date.
You may request details of the information we hold about you. If any information is inaccurate, we will promptly correct or delete it upon request.
Data Security
We take appropriate technical and organizational measures to safeguard your personal information. All information is stored securely and handled in accordance with our internal security policies and applicable laws.
Data Retention
We may retain your personal information for a reasonable period to:
- Fulfill our contractual obligations.
- Provide customer support.
- Comply with legal requirements.
- Inform you about our products and services.
Telephone Monitoring
To ensure that we follow your instructions correctly and to improve our customer service, telephone calls may be monitored or recorded for training and quality assurance purposes.
Information About Other Individuals
If you provide us with information relating to another person, you confirm that:
- They have authorized you to act on their behalf.
- They have consented to the processing of their personal data.
- You are permitted to share their information with us.
Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data where applicable.
- Object to the use of your information for marketing purposes.
- Withdraw your consent at any time.
We may charge a small administrative fee for providing copies of the information we hold about you, where permitted by law.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise any of your rights, please contact us using the details provided on our website.